The new remote support options
offered by HDF allow us to connect
directly to your desktop or laptop to
troubleshoot a problem or demonstrate a
solution. Our solution is fast, easy and
secure and allows us to connect to your
office or home computer without having
to reconfigure your firewall.
Our solution relies on technology from
Teamviewer GmbH, one of the very few
companies on the remote control market
with a quality management system
certified to ISO 9001 standards. It
includes full encryption, based on RSA
private-/public key exchange and AES
(256 Bit) session encoding. This
technology is based on the same
standards as https/SSL used by banks and
E-Commerce websites.
We offer three options for remote support:
Quick support
provides an immediate
connection without having to
install anything on your
client. It generates a
random password and requires
you to invite us to connect
each session. This is ideal
for infrequent sessions and
when you are available at
your computer.
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Host support
installs a program on your
computer which allows us to
connect whenever we need to.
This is ideal when you would
like us to perform the work
when you are not available
at your computer.
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MAC Quick support
allows immediate support for an Apple MAC computer. It functions equivilantly to the PC Quick Support.
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