University Continuing Education Association

Description:

The principal US organization for continuing higher education, the Association assists institutions of higher learning and affiliated nonprofit organizations to increase access through a wide array of educational programs and services.

Challenge:

To provide controlled access to shared information to and between a few thousand members. The solution had to be easy to use and be available without installing any additional software on the member’s computers.

Solution:

HDF solved this challenge with the installation of the HDF WolfForum, a web-based collaboration portal providing message boards, chat, file libraries, and announcements to their members. HDF also provides hands-on and consulting services to help the UCEA eliminate computer worries and focus on their core business.

How we measure our success:

By UCEA’s satisfaction and their reduction in workload. Members now have immediate access to shared data 24/7, making them more satisfied with UCEA’s services. UCEA staff’s workload has been reduced (time spent fielding requests for the data), allowing them to be more productive in other areas.